Business continuity, disaster recovery, whatever you call it, it has to happen. 2011 saw many disruptions to businesses both here in the UK and abroad. How prepared were the businesses, how did they recover and could you do the same?
Do you take the view that it will never happen to us and then bury your head in the sand, or keep your fingers crossed that it never does? Or do you sit around the table with your manager(s) and plan for all eventualities. There is no point always being an optimist if it puts your business at risk. You need to develop a list of possible scenarios, precautions and solutions to ensure no matter what the weather, terrorists or the Olympics throw at you, you know your responses, have the policies and procedures you need and the contact numbers of your key staff, IT support company and other key emergency response people.
Several years ago, I had first had experience of disaster recovery and the need for preparation. I worked for a company based in Hemel Hempstead when there was a massive explosion at Buncefield. Fortunately the explosion was in the early hours of the morning and there were minimal numbers of people on site. The building was absolutely out of action. The glass atrium collapsed and windows all over the building were shattered. Many other businesses were affected with sprinkler systems causing more damage than the actual explosion in several cases.
The priority was business as usual. With another local facility, staff who could worked from home or the London office on laptops, call centre staff from Hemel Hempstead were moved to St Albans and IT had back up systems running in less than 24 hours.
It is the people, information and customers which are valuable, not buildings and furniture. Ensure that your people have the ability to work from anywhere as the needs of your business dictate. You can’t avoid snow, floods or incidents, but you can plan for the worse and give yourself a competitive advantage if you can get back up quicker and better than others.
Your people are the key to your business continuity planning.
Do you have a plan for the unplanned?
Have you had an incident where Business Continuity Planning saved the day?
Share your thoughts and experiences.