When you are recruiting, you could end up with hundreds of applications, once you have sorted the ‘not a chance’ from the ‘possible’, telephone interviewing is a great way of producing a manageable long list (or short list, if you are able to be that tight on your criteria).
Work out what your key questions are – if they MUST be able to drive, or MUST hold a specific qualification or MUST be able to work evenings, then these questions should form part of your telephone screening process.
Do make sure that you don’t inadvertently introduce any discrimination – you can ask any question, it is how you do it which matters!!!
